Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Elivor Ltd (Company Number: 15982280, VAT Number: GB480528973), a company registered in England and Wales with its registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("Elivor", "we", "us", or "our").

By accessing or using the Profit Edge platform ("Service"), creating an account, or clicking "I agree" or equivalent, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

In these Terms, the following definitions apply:

• "Service" means the Profit Edge web application, APIs, and all related services provided by Elivor Ltd.
• "Amazon Data" means any data retrieved from Amazon's Selling Partner API (SP-API) on your behalf, including but not limited to order data, inventory data, product catalogue data, financial events, and notifications.
• "Account" means your registered account on the Profit Edge platform.
• "Subscription" means the paid plan you have selected to access certain modules and features of the Service.
• "Content" means any data, text, information, or materials that you upload, submit, or transmit through the Service.

3. Account Registration and Responsibilities

3.1. To use the Service, you must create an Account by providing accurate and complete registration information, including a valid email address and password.

3.2. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at support@elivor.com if you become aware of any unauthorised use of your Account.

3.3. You must be at least 18 years of age to create an Account and use the Service.

3.4. You may not create multiple Accounts for the purpose of circumventing usage limits, billing obligations, or any other restrictions imposed by these Terms.

3.5. You are responsible for ensuring that the Amazon Seller Central account(s) you connect to the Service are accounts you own or are authorised to manage.

4. Subscription and Billing

4.1. The Service is offered on a module-based subscription model. Available modules include Inventory, Trading, Repricing, Claims Recovery, and Shipments. Pricing for each module is displayed on our Pricing page and may be updated from time to time.

4.2. Subscriptions are billed either monthly or annually, depending on your selected billing cycle. Annual subscriptions are billed in advance for the full year.

4.3. All payments are processed securely through Stripe. We do not store your payment card details on our servers.

4.4. New accounts are eligible for a 30-day free trial period. During the trial, you will have access to all features. No payment information is required to start a trial.

4.5. If you do not cancel before the end of your trial period, your subscription will begin and you will be charged according to your selected plan and billing cycle.

4.6. You may upgrade, downgrade, or add modules at any time. Changes take effect immediately, and your billing will be adjusted on a pro-rata basis.

4.7. All fees are stated exclusive of VAT unless otherwise indicated. VAT will be added where applicable.

4.8. If payment fails, we will notify you and may suspend access to the Service after a reasonable grace period (typically 7 days).

5. Permitted Use

5.1. The Service is designed to provide Amazon sellers with tools for inventory management, trading and profit-and-loss analysis, repricing, FBA shipment management, claims recovery, and payout forecasting.

5.2. You agree to use the Service only for its intended purposes and in compliance with all applicable laws and regulations. You must not:

• Use the Service for any unlawful purpose or in violation of Amazon's terms of service or policies.
• Attempt to access, tamper with, or use non-public areas of the Service, our systems, or the technical delivery systems of our providers.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Use the Service to transmit viruses, malware, or other harmful code.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell, redistribute, or make the Service available to third parties without our prior written consent.
• Use automated scripts, bots, or other means to access the Service in a manner that exceeds reasonable usage or circumvents rate limits.

6. Amazon SP-API Data Usage

This section describes how we access, use, store, and protect data obtained from Amazon's Selling Partner API ("SP-API"). This section is a critical component of our obligations under Amazon's Data Protection Policy.

6.1. Data We Access

When you connect your Amazon Seller Central account to the Service, we access the following categories of data through the SP-API:

• Order data: order IDs, order status, item quantities, prices, and financial events associated with orders. We do not access or store buyer personal information such as names or shipping addresses.
• Inventory data: FBA inventory levels, inventory age, stranded inventory, and inbound shipment data.
• Product catalogue data: product listings, ASINs, SKUs, product attributes, pricing, and competitive offers.
• Financial data: settlement reports, fee breakdowns, reimbursements, and financial events.
• Notifications: feed processing results, order status changes, and other SP-API notifications.

6.2. How We Use Amazon Data

Amazon Data is used solely for the purpose of providing the Service to you, the authorised seller. Specifically, we use Amazon Data to:

• Display your orders, inventory, and product information within the Service.
• Calculate profit and loss, including the accurate tracking of all Amazon fees.
• Track and manage FBA inventory levels and restock recommendations.
• Provide repricing functionality based on competitive offer data.
• Identify reimbursement opportunities for lost, damaged, or missing stock.
• Forecast upcoming payouts based on settlement data.
• Generate reports and analytics to help you manage your business.

6.3. Data Protection Commitments

We make the following commitments regarding Amazon Data:

• We do not sell, rent, lease, or otherwise disclose Amazon Data to any third party for their own purposes.
• We do not use Amazon Data for any purpose other than providing the Service to the seller who authorised access.
• We do not use Amazon Data to compete with Amazon sellers or to gain an unfair commercial advantage.
• We do not commingle Amazon Data across different sellers' accounts. Each seller's data is logically isolated.
• We maintain appropriate technical and organisational security measures to protect Amazon Data against unauthorised access, alteration, disclosure, or destruction.

6.4. Data Retention and Deletion

Amazon Data is retained for as long as your Account is active and you maintain an authorised connection to Amazon's SP-API. Upon disconnection of your Amazon Seller Central account or cancellation of your Profit Edge Account:

• All Amazon Data associated with your account will be deleted from our systems within 30 days of disconnection or cancellation.
• Backup copies of Amazon Data will be purged within 90 days of disconnection or cancellation.
• You may request immediate deletion of your Amazon Data at any time by contacting support@elivor.com.

6.5. Compliance

We comply with Amazon's Marketplace Developer Agreement and Amazon's Data Protection Policy. In the event of any conflict between these Terms and Amazon's policies regarding the handling of Amazon Data, Amazon's policies shall take precedence.

7. Data and Privacy

7.1. Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data.

7.2. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

7.3. You retain ownership of all Content you submit to the Service. By submitting Content, you grant us a limited, non-exclusive licence to use that Content solely for the purpose of providing and improving the Service.

8. Intellectual Property

8.1. The Service, including all software, designs, text, graphics, interfaces, and the selection and arrangement thereof, is owned by Elivor and is protected by copyright, trademark, and other intellectual property laws.

8.2. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your Subscription.

8.3. You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying software, nor may you reverse engineer or attempt to extract the source code.

8.4. "Profit Edge", the Profit Edge logo, and all related marks are trademarks of Elivor Ltd. You may not use these trademarks without our prior written consent.

9. Service Availability

9.1. We aim to provide a reliable and continuously available Service. However, we do not guarantee that the Service will be available at all times or without interruption. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.

9.2. We will endeavour to provide reasonable advance notice of planned maintenance that may affect Service availability.

9.3. We are not responsible for any delays, delivery failures, or other losses resulting from the transfer of data over communications networks, including the internet.

10. Limitation of Liability

10.1. To the maximum extent permitted by applicable law, Elivor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

10.2. Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the total amount you paid to us in the 12 months preceding the event giving rise to the claim.

10.3. The Service provides tools for analysis and management. Decisions you make based on data or recommendations provided by the Service, including repricing decisions, are your sole responsibility. We do not guarantee the accuracy, completeness, or timeliness of any data displayed in the Service.

10.4. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Elivor, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of a third party; or (d) any Content you submit through the Service.

12. Termination

12.1. You may cancel your Subscription at any time through your Account settings or by contacting support@elivor.com. Cancellation takes effect at the end of your current billing period.

12.2. We may suspend or terminate your Account immediately if: (a) you breach these Terms; (b) you fail to pay applicable fees after reasonable notice; (c) your use of the Service poses a security risk or may adversely affect our systems or other users; or (d) we are required to do so by law.

12.3. Upon termination, your right to access the Service ceases immediately. Your data will be retained for 30 days following termination, during which time you may export your data. After 30 days, your data will be permanently deleted.

12.4. Sections that by their nature should survive termination shall survive, including but not limited to: Intellectual Property, Limitation of Liability, Indemnification, and Governing Law.

13. Changes to Terms

13.1. We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect.

13.2. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your Subscription.

14. Governing Law

14.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

14.2. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms, please contact us:

• Email: support@elivor.com
• Company: Elivor Ltd
• Company Number: 15982280
• VAT Number: GB480528973
• Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Registered in: England and Wales